SAP IS Utilities Course Syllabus

SAP ISU Course Curriculum

SAP ISU Master Data

1. Introduction To Master Data
   • 1 Introduction To Master Data
2. Business Master data
   • 1 Business Partner
   • 2 Contract account
   • 3 Contract
   • 4 System configuration in SAP IS-U & R/3
   • 5 Creation of Business master data
3. Technical Master data
   • 1 Connection Object
   • 2 Premise
   • 3 Installation
   • 4 System configuration in SAP IS-U & R/3
   • 5 Creation of Technical master data
4. Regional Structures
   • 1 Purpose of regional structure
   • 2 Postal Regional structure
   • 3 Political Regional structure
   • 4 Company Regional structure
   • 5 Dependencies of Regional structures
5. Schedule Master Record
   • 1 Parameter Record
   • 2 Portion
   • 3 Meter reading unit
   • 4 Creation of the MRU and Portion

Customer Services

1. Customer Interaction Centre
   • 1 Enquiry (Complain, account position,bill, meter etc.)
   • 2 Request (E.g., E-bill)
   • 3 Complaint (E.g., Order to handle the complaint)
2. Master Data Creation
   • 1 Create Customer Contact
   • 2 Business Partner
   • 3 Contract account
   • 4 Contract
   • 5 Create Service Order
   • 6 Batch Program
3. Customer Complaint Handling
   • 1 High Consumption complaint/ developed/ Over/ Wrong reading complaint
   • 2 Payment/ credit not adjusted
   • 3 Vigilance complaints
   • 4 Wrong disconnection
   • 5 Load Dispute
4. Move-In
   • 1 Move-in document layout
   • 2 Move-in welcome letter
   • 3 Determination of move-in date
   • 4 Alignment of move-in after device installation
   • 5 Reversal of move-in
5. Work Order Management
   • 1 New Connection
   • 2 Device Installation
   • 3 Device Removal
   • 4 Device Replacement
   • 5 Device Investigation
   • 6 Disconnection
   • 7 Re-connection
   • 8 End of Supply
   • 9 Temporary Supply
   • 10 Load Change Site Investigation
6. Move Out
   • 1 Normal move-out
   • 2 Demolition case
   • 3 Move-out to join Statement Billing
   • 4 Change of name
   • 5 Move-out after Six months due to non-payment

Device Management

1. Technical Master Data
   • 1 Connection Object
   • 2 Premise
   • 3 Device Location
   • 4 Installation
2. Technology
   • 1 Device
   • 2 Device Category
   • 3 Register Group
   • 4 Register Relationship
3. Service Order
   • 1 Installation
   • 2 Removal
   • 3 Replacement
   • 4 Inspection
4. Meter Reading
   • 1 MRU and Portion
   • 2 Schedule Records
   • 3 Meter Reading Organization (Street Route)
   • 4 Meter Reading Order creation
   • 5 MRO download and Upload
   • 6 Meter Reading Estimation
   • 7 Meter Reading validation
   • 8 Manual input of periodic & aperiodic meter reading
5. Integration Of DM With Other Modules
   • 1 Integration with MM
   • 2 Integration with PM

Billing and Invoicing

1. Billing Master Data, Rate structure, Creation and Execution
   • Billing Class
   • Rate type
   • Rate Category
   • Operands
   • Prices, price categories, Price types
   • Rates, Rate line items
   • Facts
   • Schemas, Working with schemas
   • Rate Determination
   • Discounts/Surcharges

2. Important Billing Functions
   1 Billing Tasks
   • Billing periods
   • Special Billing functions
   • Process of Billing
   • Entry of selection
   • Billing & Simulation
   • Document Information
   • Out-sorting (Billing and Invoicing)
   • Billing Reversal Process
   • Manual billing
3. Invoicing
   1 Invoicing Overview
   3.2 Tasks of invoicing
   3.3 Invoicing Processing
   3.4 Budget Billing procedure
   3.5 Payment plan categories
   3.6 Creation of Budget billing plan
   3.7 Payment plan (Creation and Configuration)
   3.8 Payment schemes (Creation and Configuration)
   3.9 Invoicing reversal (Basic settings for Invoicing reversal)
   3.10 Out-sorting (Billing and Invoicing)
   3.11 Lock Reasons for Invoicing
   3.12 Bill Printout
   3.13 Bill form
   3.14 Control Parameters for bill printout
   3.15Classification criteria of billing line items

Financial Accounting Contract Account Receivables and Payables

• 1SAP ISU FICA Basics

1. Concept and special functions in FI-CA
2. Event Technology
3. Parallel Mass Processes in FI-CA
4. Master Data Objects in FI-CA

• 2 Documents

1. Lifecycle of Documents
2. Document Structures
3. Posting Documents
4. Integration with General Ledger Accounting<
5. Account Balance Display

• 3 Transactions and Account Determination

1. Structure of Transactions
2. Transactions in IS-U
3. General Ledger Account Determination
4. Tax Determination in IS-U

• 4 Incoming Payments

1. Processing Incoming and Outgoing Payments
2. Payment Lots and Check lot
3. Clarification Processing
4. Cash Desk/Cash Journal

• 5 Payment Run

1. Prerequisites of Payment Settlement
2. Payment program
3. Payment Cards

• 6Returns Processing

1. Configuration of Returns
2. Processing of Returns

• 7 Clearing Control

1. Terminology and Definitions
2. Configurations of Clearing Strategy

• 8 Dunning and Collections

1. Dunning –Terminology
2. Configuration and Execution of Dunning Run
3. Submission to External Collection

• 9 Interest Calculations

1. Calculation of Interest on Items
2. Interest Keys and Calculation Rules
3. Processing of Interest Calculation

• 10 Deferral/Installment Plan

1. Deferral: Definition and Processing
2. Installment Plan: Definition and Processing

• 11 Other Business Transactions

1. Account Maintenance
2. Reversing Documents and Resetting Clearing
3. Document Transfer
4. Mark as Doubtful/Individual Value Adjustment
5. Write Off

• 12 Security Deposits

1. Cash and Non-Cash Security Deposit
2. Request, Payment, and Settlement of Cash Security Deposit

• 13 Correspondence

1. Definition and Types
2. The Print Workbench

• 14 Further Integration of FI-CA in SAP Modules